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OutsourcingFAQ

FAQ


How do I get started with Tonec Inc.?

All you have to do is to send us your request for proposal. And if this information is sufficient, we will respond with a quote. If you have a question or concern - don't hesitate to forward it to us. Our managers are waiting for your inquiries and will reply promptly. We also suppose the best way to gain the level of confidence in each other is to have a small test project which we will do with a 50% discount.

Will I be able to monitor and control the development progress?

Absolutely. We can submit development reports, current source code and application demos on a regular basis. We can give you ftp access to all development files to see and control the development process at any time you like. Also we make a working schedule so that a customer may see an application framework, demos and UI at the early stage of the development process. This let you make early corrections to the design, shorten the number of design-development iterations for large and complex projects and considerably save your funds as the result. You can also suggest you own ways to monitor the process to make yourself feel confident.

I am concerned about the delays introduced both by the difference in time zones and in the delays of other project priorities. Would you expect to be able to give us confirmed delivery dates and bids with milestones and checkpoints along the way?

Absolutely but provided that you and we have clear understanding about the application to be developed. After we negotiated and agreed on all the features, functionality and UI, we will be able to make a specification, working schedule with milestones and checkpoints. Also our project managers work overtime often to ensure good dialog and prompt replies to your questions.

I have concerns about Intellectual Property Ownership. Who owns the final product?

Most often out customers hold the copyrights and own the final product. This is fixed in the contract.

How do I pay?

The simplest and the most secure way is to use wire transfers. In the United States the expenses on offshore software development are tax deductible.

I see that your programmers are foreign nationals. How would we communicate with them through the course of the project? Would there be an English speaking manager assigned to us as our point of contact?

We fully understand your concerns about the quality of communications, since in fact many offshore companies don't provide it. The quality of communications usually includes fast reply time, accuracy and good English writing/speaking skills. Although our programmers are foreign nationals, they have more than sufficient English skills to do their work. They are regularly tested and have excellent reading, good writing and satisfactory English speaking skills. That means that they will fully understand specifications, write substantial source comments and prepare good technical documentation. Also we assign at least one project manager to every project who will be your primary point of contact. Every project manager speaks/writes/reads English fluently. Project managers work overtime often, ensuring prompt replies to customer e-mails.

With the advent of Internet and World Wide Web, the world of communications has changed. Internet makes people feel very close to each other when in fact they are crossed by ocean. We use Internet communication to cut down all communication costs and to utilize new teleconferencing, information and data exchange technologies. Most companies now widely use the conveniences of Internet communications.

I have considered outsourcing relationships in the past, but to date have never done this for our development services.

Please read the articles on our site, see the benefits of outsourcing and when outsourcing is suitable

I saw a lot of offshore software development advertisement. What are the advantages dealing with your company?

Please see about us page for more information and the benefits our company can provide. In short we offer a great combination of very competitively priced services which in result let you feel confident that your software is being developed on time, on budget, in full compliance with your requirements and with an excellent quality.

What are your standard terms and conditions?

We can offer different types of contracts. If you didn't elaborate on all your requirements and if your design is not yet prepared and can subsequently change during the development process, we would feel more comfortable with a time & material contract. If the scope of work is well defined, we can provide a fixed price. After negotiating the contract, the development work begins according to its terms and conditions.

May I propose my own conditions?

We are quite flexible and ready to consider your suggestions.

Can you send me some code excerpts to see its style, commenting and code quality?

We have to say that some of our customers don't want us to provide source code or even ask us to delete it after we have completed the development. Thus our best work can not be presented to you. Nevertheless what we can show is also quite impressive. Write to outsourcing@tonec.com for receiving source code excerpts. If your company has own programming style, our developers have experience in following different coding styles and meeting different code requirements.

How I can be sure in your programming quality?

All C++, VB, JAVA and other code are developed in full compliance with object oriented methodology. We widely use CASE tools like Rational Rose and PowerDesigner to make object models before doing implementation. It helps to augment the initial code design process and save time on objects and data model development. Methods and classes are designed to be robust and well structured. Error handling is also done according to OOP recommendations. Recently we created a special QA/QC that checks the software quality according to ISO standards. After the development we thoroughly test the application before giving it to a customer. Our software has a half-year warranty period when we fix newly discovered bugs free of charge.


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